Advice
Straight answers, from real engineers.
Plain-English guides to the questions homeowners actually ask — fault codes, plan comparisons, when to call an engineer, when you can sort it yourself. No jargon, no upsell.
Boilers
Money & plans
Money & plans · 3 min read
What is a callout fee — and why HomeAssure caps ours
Most boiler-cover plans charge a callout fee (sometimes called an excess) when an engineer attends. Here's what one is, what's normal in the UK, and why HomeAssure caps yours at £139 maximum.
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Money & plans · 3 min read
Boiler service vs boiler cover — what's the difference?
Annual boiler service and boiler cover sound similar but are different products. Service is one yearly visit to check the boiler is safe; cover pays for repairs when it breaks. Here's when you need each, and when you need both.
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